JOGTOPIS Return and Refund Policy
Effective Date: March 14, 2025

At JOGTOPIS, we strive to provide high-quality products and an exceptional customer experience. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process under the following conditions:

1. Return Policy

  • Eligibility for Return: Products can be returned within 30 days from the date of purchase. To be eligible for a return, the product must be in unused, undamaged, and original condition with all packaging intact (including tags, accessories, and manuals).
  • Non-Returnable Items: Certain products, including custom or personalized items, cannot be returned unless they are defective or damaged upon arrival.

2. How to Initiate a Return
To initiate a return, please contact our customer service team via:

  • Email: info@jogtopis.xyz
  • Phone: 203-226-7517
    Provide your order number, a description of the item, and the reason for the return. We will guide you through the return process and provide a return shipping label if applicable.

3. Return Shipping

  • Domestic Returns: For most returns, customers are responsible for the return shipping cost unless the product is damaged or defective.
  • International Returns: For international customers, return shipping costs are the responsibility of the customer. Please ensure to use a traceable shipping method.

4. Refund Policy

  • Once we receive and inspect the returned item, we will process the refund to the original payment method used at the time of purchase.
  • Refunds may take 7-10 business days to be reflected in your account, depending on your payment provider.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to an error or defective product from JOGTOPIS.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a free return and offer either a replacement or a full refund, depending on your preference.

6. Exchange Policy
If you wish to exchange an item for a different model, color, or size, please initiate a return for a refund and place a new order for the desired item.

7. Refund Processing
Refunds will be processed after we receive and inspect the returned item. Refunds will be issued to the same payment method used for the original purchase.

8. Order Cancellation
You may cancel your order before it has been shipped. Once the order has been processed and shipped, it will be subject to the return policy. To cancel an order, please contact our customer service team as soon as possible.

For further questions or assistance, please contact us at:
✉️ Email: info@jogtopis.xyz
📞 Phone: 203-226-7517
🌐 Website: https://jogtopis.xyz

Thank you for shopping with JOGTOPIS! We are committed to ensuring your satisfaction and providing the best possible experience.